Refund Policy
General Refund Policy
Due to the digital and informational nature of ETH Core AI, all purchases are generally non-refundable once access to the Service has been granted and used. However, we offer a 7-day money-back guarantee — if you are unsatisfied within the first 7 days of your first paid subscription, contact us for a full refund, no questions asked.
Exceptions
We may consider refund requests in the following limited circumstances:
- The Service experienced significant downtime (more than 72 continuous hours) within your first billing period.
- A technical error resulted in a duplicate charge for the same subscription period.
- You were charged after a confirmed cancellation.
What Refunds Do Not Cover
Refunds will not be issued for:
- Trading losses or poor trading outcomes — ETH Core AI is a decision support tool, not a profit guarantee.
- Dissatisfaction with signal accuracy or direction — markets are inherently unpredictable.
- Partial use of a subscription period.
- Changes in personal financial situation.
- Failure to read or understand the Risk Disclaimer before subscribing.
How to Request a Refund
To request a refund, email support@ethcoreai.tech with your account email, the date of charge, and reason for your request. Refund requests are reviewed within 5 business days.
Cancellation
You may cancel your subscription at any time. Cancellation stops future billing but does not issue a refund for the current billing period unless an eligible exception applies.